General Information & FAQs

General

• New Customer Onboarding
• Sales Brochure
• Trumpler-Clancy, Inc. Rebranding as Filtersource.com, Inc.
• Our History
• Featured Manufacturers We Supply

Contact Information

• Our Offices & Phone Number
• Business Hours
• Customer Service & Support
• Request for Quotes & Sales Team
• Order Processing
• Accounts Receivable

Product FAQs

• Product Lead Times
• Samples for Testing
• Case Quantities

Payment Information

• Sales Tax & Tax-Exemptions
• Credit Cards We Accept
• Application for Net 30 Terms
• ACH Payments
• Wire Transfers
• AP Portal Instructions (for vendors only)

Shipping Information

• Bill Freight Charges via Collect Account
• High Shipping Costs in Online Checkout?
• Free Shipping Eligibility & Limitations

About My Order

• Tracking Status of My Order
• Order Confirmations

Returns & Exchanges

• Processing a Return
• Exchange Items for Different Size / Configuration

Terms & Conditions

• Standard Terms of Sale
• Terms of Service
• Refund Policy
• Privacy Policy